Refund policy

 At themerakijewels, we value your satisfaction and aim to make returns and refunds simple and hassle-free. Please read this policy carefully to understand your options.
1. Return Eligibility Criteria
Products are eligible for return if they are unused, in original condition, and in original packaging.
Items must include all tags, certificates, and accessories.
To initiate a return, please contact us at care@themerakijewels.com with your order details.
2. Return Timeframe
Returns must be requested within 7 business days from the date of delivery.
Requests after this period may not be accepted.
3. Refund Process and Timing
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 2-3 business days.
Please note that it may take additional time for your bank or payment provider to reflect the refund.
4. Exchange Options
Exchanges are available for products of the same value, subject to availability.
To request an exchange, please contact us at care@themerakijewels.com.
Once your exchange request is approved, we will guide you on the return and replacement process.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at care@themerakijewels.com with photos of the item.
We will arrange a replacement or full refund at no extra cost.
6. Non-Returnable Items
The following items cannot be returned or refunded:
Gift cards or vouchers
Items damaged due to misuse or negligence
Personalized or custom-made products (if applicable)
7. Return Shipping Costs
For eligible returns, customers are responsible for the return shipping costs, unless the item is defective or damaged.
We recommend using a trackable shipping service to ensure safe delivery back to us.
8. Contact Information
For any questions or assistance regarding returns and refunds, please contact:
Email: care@themerakijewels.com
Business Address: B-66,67 Sham Nagar, Tilak Nagar, West Delhi, DL, 110018, IN
We are committed to ensuring your shopping experience with themerakijewels is smooth, reliable, and satisfactory.